I have a user at work who has been having constant and regular issues with Word 2011. I couldn’t really narrow it down but it will just crash and he will lose his work.

The common action he did when the crash happened was to cut/copy + paste.

Once again, trawling google and forums seems to have provided a solution (and yet again the actual microsoft support suggestions are useless).

In this case I got him to:
* Click the “Word” menu and choose “Preferences”
* In the window that opens, click “Edit” under the “Authoring and Proofing Tools” section
* The “Edit” window loads. About half way down is an option called “Use smart cut and paste”
* Untick this option so it’s NOT selected.
* Click “OK”
* Restart Word (cause microsoft stuff seems to like that)
* See how it goes.

I haven’t heard back from the user in 4 days, so for me that’s another issue solved.